Sandra S. Williams
Senior Lecturer of Management
af7594@wayne.edu
(313) 577-4525
Academic Degrees
- Ph. D., Wayne State University, 1996
- MBA, Wayne State University, 1982
Teaching Interests
- Organization Behavior
- Human Resource Management
Research Interests
- Customer Service
- Ethics in Business
- Student Learning Assessment
Professional Experience & Certification
- Wayne State University, 1997- Present
- Eastern Michigan University, 1985-2006
- Grant Thornton, C.P.A., 1983-1985
- Corporate Planning, Inc., 1981-1983
Publications & Presentations
Publications
- Report: The American Freshmen with National Comparison; Eastern Michigan University, April 27, 2006.
- Student Learning Evaluations Report with National Quality Indicators; Eastern Michigan University, July 15, 2006.
- Resident Survey Report and Analysis; a Longitudinal Study: Eastern Michigan University, July 27, 2006.
- Student Satisfaction with Administrative Services Report; a Longitudinal Study; Eastern Michigan University, May 24, 2005.
Presentations
- Customer Service: An Essential Component for Retention. College Board, Chicago, Illinois, March 3, 2004.
- How to Combat Campus Survey Non-Response? Michigan Association for Institutional Research (MAIR), May 22, 2004.
- Customer Service: An Essential Component for Retention. Strategic Enrollment Management Conference, Boston. Mass., March 15, 2003.
- Measuring Co-Curriculum Outcomes: Operationalizing CAS Standards for Planning, Assessment and Accreditation Purposes. Pacific Planning, Assessment & Institutional Research Conference, Honolulu, Hawaii, July 2, 2003.
- Student Learning Expectations in the Co-Curriculum: Outcome Assessment, American Association for Higher Education (AAHE) National Conference on Quality and Assessment; June 25, 2001.
Professional Memberships
- National Consortium Continuous Improvement
- Michigan Quality Council